Support & FAQs

Call or email us anytime you need additional assistance at (800) 601-0797 or support@python-industries.com.

How do I order?

Online ordering is available 24/7. You can also call (800) 601-0797 Monday-Friday, 9 AM-5 pM (pST).

please contact us by phone to purchase MeshNets for any tumblers purchased more than two years ago. 

What forms of payment are accepted?

We accept all major credit cards as well as Zelle, Google pay and Affirm. Your purchase transaction will appear on your credit card statement from TTT Innovations. Orders from outside the United States must be paid by bank wire. please call us to place your order at 800-601-0797.

When will my order ship?

Items ordered by 3 pM (pST) are shipped the same day via Fedex ground. Most items are delivered within 3-5 business days in the United States.  Shipping outside the US can take 2-10 days depending on the country and customs. please call for specific shipping details. 

If you need to provide specific details for delivery, such as where to leave it or signature required, please call or email us to ensure your package arrives promptly.

How long until I receive my order?

Delivery is 1-5 days depending on location. Overnight shipping is available for an additional cost. See shipping at checkout for pricing options.

Who do you ship through?

We ship products throughout mainland North America from Los Angeles to customers via FedEx Ground. Shipping is available outside of the US via DHL.

How much does shipping outside the US cost?

prices vary depending on location. Duties and tariffs are not included in the shipping cost.

Do you ship discreetly?

Yes. Your trimmer is shipped in a plain brown box with a return address of TTT Innovations.

How do I assemble or use my tumble trimmer?

If you have any questions about assembling or using your Tom's Tumble Trimmer, contact us Monday-Saturday, 9 AM-5 pM (pST) at (800) 601-0797. You can also email us at tom@tomstumbletrimmer.com or check out our videos below:

• TUMBLER ASSEMBLY VIDEOS

Do you have assembly guides?

See our helpful resources below.

• TTT 1600 ASSEMBLY GUIDE (ENGLISH)
• TTT 1600 ASSEMBLY GUIDE (ESpAÑOL)
• TTT 2100 AND 1900 ASSEMBLY GUIDE (ENGLISH)
• TTT 2100 AND 1900 ASSEMBLY GUIDE (ESpAÑOL)
• TTT 3000 AND 2600 ASSEMBLY GUIDE (ENGLISH)
• TTT 3000 AND 2600 ASSEMBLY GUIDE (ESpAÑOL) 

How do I prepare flower for my tumbler?

STEp 1. CUTTING AND HANGING

Cut the plant at the base of the stalk and hang upside down from a line or rope until dry. If you are in a dry climate, your product will dry quickly. In Southern California, it takes 4-5 days. If you are in a humid climate, you will need a moisture-controlled room.

STEp 2: De-FLOWERING FROM BRANCHES

After the plant is dry, trim around the flowers and take off the water leaves. Cut the flowers from the branches and place them in a plastic bag or container. Discard the branches and water leaves.

STEp 3: TRIMMING

Make sure the flowers are brittle on the outside. If the sugar leaves bend, they will not trim well. Reduce the humidity in the room and dry your material for a few hours longer.

place the recommended amount of product in the mesh barrel on the trimmer. You should have 2-3 inches between the product and the axle. Do not overfill the chamber.

Adjust the speed control to your desired speed and watch it tumble for 2-3 minutes. Trimming will start immediately, as you will see trim passing through the mesh, down through the funnel bag, and into your catch bin. At 2-3 minutes, you should stop the machine, open the zipper, and check the trim level on your buds to avoid over-tumbling. If the trimming is not complete, tumble for another 2 minutes and check again. Tom recommends the highest speed for most flower (35rpm) and slower speeds for light or wafey flower.

When the amount of trim begins to slow through the mesh and you see pollen begin to pass through, it is time to stop. Your product should be about 85% trimmed at this point with very few delicate parts lost. After you put the trim into another container, set an empty container under the trimmer, unzip the mesh barrel, and turn on the motor until your trimmed product falls into your bin.

STEp 4: ISOLATING pOpCORN SIZE NUGGETS

Unzip and pull the net from the velcro on the drums. Replace this net with the ¼ inch mesh net. put your trim into this net, zip it up, and tumble at high speed. The trim will flow through the mesh quickly and any popcorn size nuggets will remain in the barrel. Remove the clean trim from below and put a clean container underneath the trimmer. Unzip and turn on the motor to release your popcorn size nuggets into the clean container.

STEp 5: ISOLATING pOLLEN

place the pollen net on the barrel and put a clean catch bin below the funnel flow bag. To prepare your trim for extracting, you can freeze it overnight, use a handful of dry ice, or use our CO2 adapter kit with your liquid nitrogen tank to flash-freeze your trim. 

Fill the barrel until it is 2 inches below the axle. If you have a dust cover/pollen catcher, be sure to put it on the trimmer. Turn the trimmer on full speed and let it tumble for your desired time or until the pollen stops passing through the mesh. The pollen will slowly pass through the mesh and funnel flow bag into your container. It will also be on the inside of the dust cover and on the funnel flow bag. Scrape or gently wipe it into your container.

Do your tumble trimmers come with a warranty?

Yes. All Tom’s Tumble Trimmers come with a full, one-year warranty. 

What is the warranty for the python series?

All python machines come with a warranty of: 

• 2 year warranty: motors, speed controls, electrical components;
• 5 year warranty: steel frames, plastic augers, all welds;

. For customer service inquiries, contact Tom at (818) 590-1303.

What is your return policy?

We do not offer returns on trimmers or nets that have been used. products that have NOT been used can be returned within 30 days of purchase.

If you have additional issues or questions about returning your trimmer, please contact us.